Day: October 15, 2017

De-Escalate: Calm an Angry Person Quickly

   Douglas E. Noll Lawyer turned Mediator De-Escalate: How to Calm an Angry Person Consider what it would be like trying to have a productive conversation with an angry inmate serving a life sentence at a maximum-security prison. Life-threatening at worst; unpleasant at best.   Douglas E. Noll has been in exactly that situation, as well…

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